Shipping & Refund Policy
This policy explains how SPXD Couriers (SPX Dynamix) handles collections, deliveries, storage, cancellations, refunds and claims. It forms part of our Terms & Conditions and should be read alongside our Transit Insurance & Liability Policy. Last updated: July 2026.
1. Service area & delivery times
SPXD provides insured courier and storage services from our Bredell, Gauteng headquarters, with point-to-point collection and delivery nationwide across South Africa. Automated pricing and booking are available for Gauteng; nationwide movements are quoted manually.
- Gauteng: collections and deliveries are typically completed within 1–2 business days of a confirmed booking, subject to collection readiness and access.
- Nationwide: transit times depend on route, distance and cargo, and are confirmed in writing at the time of quotation.
- Business hours are Monday to Friday, 09:00–17:00. Bookings placed outside these hours are processed on the next business day.
2. Collection & delivery
A valid collection address, contact person and cargo details (weight and dimensions) are required for every booking. Please ensure goods are ready and appropriately packaged at the agreed collection time.
- Our driver captures an electronic proof of collection and proof of delivery (name and signature) at each leg.
- If a collection or delivery cannot be completed due to an incorrect address, no available contact, or unsafe access, a re-attempt fee may apply.
- Someone authorised to release or receive the goods must be present at each address.
3. Pricing & payment
Prices are calculated on distance and volumetric weight, plus any applicable storage or handling fees. Payment is processed securely through PayFast at checkout. Bookings are confirmed once payment is received.
4. Cancellations & changes
- Before collection: bookings cancelled before a driver has been dispatched are eligible for a full refund.
- After dispatch: once a driver has been dispatched or collection has begun, a call-out fee may be deducted from any refund to cover costs already incurred.
- Changes: address, timing or cargo changes are accommodated where possible before collection; significant changes may require a re-quote.
5. Refunds
Because courier and storage are services (not physical products), refunds apply to bookings that have not yet been fulfilled, and to service failures for which SPXD is responsible.
- Approved refunds are made to the original payment method via PayFast, typically within 5–10 business days.
- Completed deliveries, and storage that has already been provided, are non-refundable.
- Fees for work already performed (for example a completed collection leg or a re-attempt) are non-refundable.
6. Storage (Fetch & Store)
Stored goods are billed by volume and duration. Storage charges begin on the day goods are received into our facility and continue until collection or return delivery is completed. Storage already provided is non-refundable; return delivery is booked from your Customer Portal.
7. Loss, damage & claims
Every SPXD shipment moves under full transit cover with a documented chain of custody. In the event of loss or damage, claims are handled under our Transit Insurance & Liability Policy.
- Report any visible damage or shortage at the point of delivery, and notify us in writing within 48 hours of delivery.
- Retain all packaging and provide photographs and supporting documentation to support a claim.
8. Contact us
Questions about a booking, refund or claim? Contact our team on +27 11 470 2820 or email accounts@spxdcouriers.com (billing) or info@spxdcouriers.com (general).