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Privacy Policy

Last Updated: February 2026

Company: SPX Dynamix (Operating as SPXD Couriers)

Headquarters: 18 5th Avenue, Bredell, Kempton Park, 1619, Gauteng.

 

1. Introduction

SPX Dynamix (“SPXD”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our logistics booking engine, or access the SPXD Customer Portal. We process all personal information in strict compliance with the South African Protection of Personal Information Act (POPIA).

 

2. Information We Collect

To provide accurate transport quotes and execute successful deliveries and storage, we must collect specific information. We may collect the following:

  • Identity & Contact Data: First name, last name, email address, and telephone numbers for both the Sender and the Receiver.

  • Logistics & Location Data: Collection addresses, delivery addresses, postal codes, and specific delivery instructions (such as gate codes or access requirements).

  • Cargo Data: Descriptions of goods, dimensions, weights, and declared values for transit insurance purposes.

  • Financial Data: Payment details are processed securely via our third-party payment gateway (PayFast). SPX Dynamix does not store your credit card or banking details on our servers.

  • Technical Data: IP addresses, browser types, and session data (cookies) required to keep your logistics session active while you navigate our quote and checkout pages.

 

3. How We Use Your Information

We use the data we collect exclusively for operational and business purposes, including:

  • Calculating accurate dynamic distances and volumetric pricing.

  • Dispatching vehicles and routing drivers to your specified locations.

  • Communicating order statuses, pickup delays, or delivery confirmations.

  • Managing your secure warehouse inventory within the Customer Portal.

  • Processing financial transactions and issuing tax invoices.

  • Complying with legal, regulatory, or tax obligations in South Africa.

 

4. How We Share Your Information

We will never sell, trade, or rent your personal information to third parties. We only share data with trusted partners required to execute your booking:

  • SPXD Fleet Drivers: Drivers receive only the specific names, addresses, and contact numbers required to complete your active collection or delivery.

  • Technology Partners: Routing information (addresses only) is passed securely to distance calculation APIs (e.g., Distance Matrix) to generate your automated quotes.

  • Payment Processors: Billing details are shared with PayFast to securely authorize your online transactions.

  • Law Enforcement: We will disclose information if required by a South African court order, subpoena, or to protect against fraud and illegal activities.

 

5. Data Security

We implement robust, industry-standard security measures to protect your data. Your connection to our site is secured via SSL encryption. Access to the Admin Dispatch and Driver Portals is strictly controlled and password-protected, ensuring that only authorized SPXD staff can view your logistics data.

 

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including the duration your items remain in our secure storage facility, and to satisfy any legal, accounting, or SARS reporting requirements.

 

7. Your Legal Rights (POPIA)

Under POPIA, you have the right to:

  • Request access to the personal information we hold about you.

  • Request the correction of inaccurate or outdated information.

  • Request the deletion or “de-identification” of your personal data (subject to our legal obligation to retain certain transaction records).

  • Object to the processing of your personal information for direct marketing.

 

8. Contact Us

If you have any questions about this Privacy Policy, wish to update your details, or want to exercise your rights under POPIA, please contact our Information Officer:

  • Email: accounts@spxdcouriers.com (or your dedicated privacy email)

  • Phone: [Insert Phone Number]

  • Address: 18 5th Avenue, Bredell, Kempton Park, 1619, Gauteng.